CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 07533 315429 or send us an email at help@blackdogboutique.shop

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Postage / Returns / Delivery and Terms & Conditions

FAQ

 
What are your delivery options?

Standard delivery starts at £2.95 our postage costs are in line with Royal Mail charges.. We retain proof of postage for any disputes with Royal Mail. We do not refund items not received - please ask us for proof of postage which you will require for your Royal Mail Claim. The link to claim is Online Claim (royalmail.com). Postage is covered up to £20 in value if you require more cover please request a postage quote prior to purchase.

Local Delivery to Middlewich / Sandbach/ Winsford and Holmes Chapel postcodes are currently free – Please use code CHESHPOST when placing your order to obtain free delivery. WE WILL ONLY ATTEMPT FREE DELIVERY ONCE!

Collection of items is between 4.30pm- 8.30pm Monday to Friday and by arrangement ONLY. Please do not turn up to collect without prior arrangement. Weekend collection may be available.

Where possible we aim to deliver or dispatch items within 24 hours. Black Dog Boutique are not responsible for delays in relation to Royal Mail. or any items lost via Royal Mail.

How do I return an item?

All required returns / exchanges must be requested within 14 days of your order date . Please email your request to help@blackdogboutique.shop with the following information:

 

Name

Date of order or order number

Product Name or Product Code

Reason for return/ exchange

State if you require a refund or exchange

 

*Please note the item must still have the tag attached and be in unworn , unused and unwashed condition with no makeup marks. Postage costs in relation to returns will ONLY be covered by Black Dog Boutique if the item is damaged upon receipt or faulty - this is capped at £2.95.

Items can be collected / returned or exchanged in person 4pm-8.30pm Monday to Friday.Please do confirm the date and time you wish to collect your items. 

 

Sale Items are non refundable or returnable. Sale items cannot be exchanged unless they are faulty upon receipt. You have the legal right to a refund if you return your faulty good within 30 days (as per the Consumer Right Act) This does not apply to items marked as defected or faulty upon the product listing.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from blackdogboutique.shop (the “Site”).

Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@blackdogboutique.shop or by mail using the details provided below:

Black Dog Boutique
[Re: Privacy Compliance Officer]
31 White Park Close

Middlewich

CW10 9GB